Who is responsible for your personal data?
We are responsible for your personal information, which we may collect as follows. Your personal
information will be controlled by the unit that serves you or communicate with you. In some cases, it
can be carried out by more than one branch of the company.
What do the personal data we collect and how?
"We collect and process your personal data. This may include, but is not limited to, information that:
was provided during the registration process and/or when using any website module/( e.g. Name, e-mail
address, phone number, investment purposes, etc.);
How do we use your personal data?
"We may use your personal information for the following purposes (""Permitted Purposes""):
To provide brokerage and other services available on our platforms and/or to process any of your
- To comply with legitimate interests, including the performance, monitoring and analysis of our
activities or operations;
To contact you (if you decline) about features and suggestions that may be of interest to you;
Comply with applicable laws or regulations of any country;
For any other purpose for which your personal information has been provided to us."
Your personal information may be processed for the following purposes upon your consent, if required
"Communicate with you through approved channels to provide you with the latest news, ads, and other
information about our services, products, and technologies.
Conducting surveys, marketing campaigns, market analysis or advertising activities;
Gather information about your preferences to personalize and improve our communications with you (for
example, news tracking or website analytics).
If required by law, we will only send marketing messages on your request; you will always be able to opt
out of this service. We prefer to inform our customers, employees and other stakeholders, including
information from our company, which we believe will be useful. If you do not want to receive such
newsletters or information about events and seminars, please let us know by using this link: You have the
right to ask us to stop contacting you at any time. If required by law, we will not use your personal
information to make automated decisions that affect you"
Depending on which of the above permitted purposes we use your personal data for, we may process it on
the following legal bases:
- To act in accordance with customer orders or the terms of a contract with you or your organization;
Complying with our legal obligations (for example, keeping records for tax purposes);
Insofar as the processing is necessary in our legitimate interests or in the interests of third
parties receiving your personal data, provided it does not conflict with your interests or fundamental
rights and freedoms.
- The processing is useful or necessary for the purposes intended by us and is not contrary to the
laws of the relevant jurisdiction.
For whom and under what circumstances we transfer your personal data
"We may share your personal information in the following cases:
- Your personal information may be shared with various affiliates of our company in accordance with
applicable law or requirements to provide services and products, and for management, billing and other
- We may instruct local or foreign vendors, both within and outside of our company, to
use your personal information for permitted purposes on our behalf and in accordance with our
Where required by law, our company will retain control over and responsibility for your personal
information and take necessary precautions to ensure the integrity and security of your information
dealing with service providers;
- We can pass on your personal information to fraud and crime companies and
other similar companies, including financial institutions such as credit bureaus and watchdogs;
accordance with applicable law, we may disclose your personal information to courts, law enforcement
agencies, regulators, law firms and other institutions for the purpose of filing, substantiating or
contesting a claim or alternative confidential dispute resolution process;
- We may also use aggregate
personal information and statistics to track traffic to various sections of our site and improve our
services. Otherwise, your personal information will only be shared if you order or authorize it;
if we are
authorized or required to do so under applicable law or official request; or if it is required to
investigate an incident or suspected fraudulent or criminal activity.
Personal information of others that you provide to us
If you provide us with personal information about others (for example, relating to your managers,
employees or people with whom you do business), you should ensure that you have the right to disclose it
those provisions apply to them, including our identity, contact details, the purposes for which we
collect personal information and our disclosure practices (including transfers of information overseas
), any rights they have to access and complain about our processing of their personal information, and
the consequences of refusing to provide us with personal information (e.g. not being able to use our
Secure storage of your personal information
"To the extent required by law, we will take the necessary technical and organizational measures to
maintain the confidentiality and security of your personal information in accordance with our internal
rules on storing, sharing and accessing information. Your information may be stored in the information
systems of our company or its intermediaries, as well as in the form of paper records. Transfer of
personal data outside the European Economic Area (EEA) (if the GDPR applies)
We permit the transfer of personal data subject to the General Data Protection Regulation (EU) 2016/679
(GDPR) outside the European Economic Area for the purposes permitted above. Destinations may also
include countries that do not provide the same level of protection as the laws in your country of
residence (for example, the laws of the European Economic Area or the United States). For individuals
who are subject to GDPR and transfer their personal data to countries or regions outside the EEA where,
in the opinion of the European Commission, there is not an adequate level of protection, we have put in
place appropriate transfer mechanisms to ensure the security of their data."
Updating personal information
If any of the personal information you provide changes (e.g., you receive a new email address or decide
to cancel a request), please contact our support team through our website. We are not responsible for
losses incurred as a result of you providing inaccurate, incorrect or incomplete personal information.
How long do we save your personal information?
We store your data in accordance with our internal policy, which sets out general standards and
procedures for the storage, processing and disposal of personal data. We retain personal data for as
long as necessary to comply with legal, regulatory and business requirements. The retention period may
be extended if retention of your personal information is required as part of a claim, investigation or
proceeding. Additional data rights for individuals under the GDPR
"If you are an EEA resident and your personal information is held by our EEA-based company, you have a
number of rights under the DPA regarding the information we hold. These rights include: To obtain
information about the processing of your personal data and to view it on our system. Please note
y note that in certain circumstances we may refuse a request to provide you with a copy of your personal
data (in particular, this applies to information covered by the duty of legal privilege); To request
that your personal data is corrected if it is incomplete or incorrect; In some cases, to request that
your personal data is erased. Please note that in certain circumstances, we may have the right to retain
information that you have requested to be deleted; Request to restrict or prohibit the use of your
personal information in certain situations. Reiterate that in certain circumstances we may have the
right to use your information even if you request otherwise."
- Withdrawal of consent, although in some cases we may have the right to continue to use the information
you provide if there is a good reason
We have appointed a Data Protection Officer (DPO) to help implement and understand our privacy and data
To meet our security obligations and prevent unauthorized access to your data, we may ask you to verify
your identity with a copy of a valid identity document. We reserve the right to charge you an
administration fee for obviously unwarranted or unnecessary requests for access to your data and for
providing additional copies of your personal data.
RWe will investigate any inquiries or complaints we receive and respond promptly. If you are not
satisfied with our response, you may refer your complaint to the appropriate supervisory authority. Upon
request, we will provide you with information about the current authority